Terms and Conditions

MARKETPLACE TERMS OF SERVICE RentMyEquipment Marketplace · Version 2026.10 · Effective October 27, 2026 1. WHO WE ARE AND WHAT THESE TERMS COVER These Terms of Service ("Terms") are a binding agreement between you and 2Quip Corp., a Delaware corporation headquartered in Kansas, doing business as RentMyEquipment, RME Rents and 2Quip.AI ("2Quip", "we", "us"). They govern your use of the RentMyEquipment marketplace (the "Marketplace"): • rentmyequipment.com, My Rentals and the Rent My Equipment mobile app, where people and businesses list and book equipment; and • the emails, text messages, links and support we provide for Marketplace listings and bookings (together, the "Services"). Businesses using the 2Quip software. The 2Quip platform at app.2quip.ai (the "Platform") is governed by the 2Quip Master Subscription Agreement (MSA), which a business accepts when it creates its account. These Terms apply to a Platform business only if it turns on Marketplace listing. An admin then accepts these Terms for the business at that point, and its team members do not need to accept them separately. Renting directly from a business. If a business rents to you outside the Marketplace (for example, through a quote or invoice it sends you), that rental is governed by the business's own rental agreement. These Terms do not apply to it. Everyone who books or lists on the Marketplace agrees to these Terms. Our Privacy Policy explains how we handle personal information. Some uses also have their own documents, which are linked wherever you are asked to accept them: • Master Subscription Agreement (MSA). For a Platform business, the MSA governs its use of the software. If the MSA and these Terms conflict about Marketplace listing, these Terms control. • Rental Protection Plan (RPP) terms. If a booking includes RPP, the RPP terms shown at booking govern that protection. • An Owner's rental agreement. When an equipment Owner uses its own rental agreement, that agreement governs the rental between you and that Owner. These Terms govern your relationship with 2Quip. • Stripe terms. Owners who are paid through the Services also accept Stripe's Connected Account Agreement (Section 8). 1.1 Roles An "Owner" is anyone who lists or rents out equipment through the Services, from an individual with one machine to a rental company. A "Renter" is anyone who books, quotes, rents or pays for equipment through the Services, whether an individual or a business. An "Operator" is an Owner that uses the Platform to run its rental business. 1.2 2Quip's role, and RME Rents For rentals between Owners and Renters, 2Quip provides the technology, the marketplace and payment facilitation. 2Quip is not a party to the rental between an Owner and a Renter. The Owner is responsible for its equipment, its prices and its rental terms. One exception: RME Rents is 2Quip's own rental division. RME Rents owns equipment and lists it on the Marketplace like any other Owner. When you rent from RME Rents, 2Quip Corp. is the Owner, and the Owner terms in these Terms and the RME Rents Master Rental Agreement apply to 2Quip in that role. RME Rents listings are identified as RME Rents. They get no ranking or pricing advantage that is not available to other Owners on the same plan. 2. ACCOUNTS Eligibility. You must be at least 18 and able to form a binding contract. If you use the Services for a business, you confirm you are authorized to bind that business, and "you" includes the business. Sign-up. You may register with an email address or a supported sign-in provider. You must give accurate information and keep it current, including your mobile number and business details. Team accounts. A business account may invite team members and give them roles. The business is responsible for what its team members do, and for removing people who should no longer have access. Removed team members lose access to that business's information. Security. Keep your login secure and tell us promptly at support@rentmyequipment.com about any unauthorized use. You are responsible for activity under your account until you tell us. Accepting documents. You accept these Terms once per published version, by clicking the accept button at sign-up or at your first booking. A business accepts them through an admin when it turns on Marketplace listing. Wherever we ask you to accept a document, we link to it so you can read it first. Clicking accept is your electronic signature, and you agree to receive agreements, receipts and notices electronically. 3. IDENTITY VERIFICATION To protect Owners and Renters, we may ask you to verify your identity. On Marketplace bookings this is required before the Owner can confirm the booking. An Operator may also ask a Renter to verify on a direct order. Verification is performed by our provider, Stripe Identity. It involves a photo of a government-issued ID and a selfie. Stripe compares the selfie with the ID photo using facial-geometry technology, which some laws treat as biometric information. By starting verification, you consent to Stripe and 2Quip collecting and using your ID images and biometric information to verify your identity, as described in our Privacy Policy, including its retention and deletion schedule. A completed verification can be reused across Owners, so you are not asked again for every rental. Owners see the result (verified or not, and the name verified). They do not see your ID images. If a check fails, the Owner decides whether to accept the booking anyway or cancel it. 2Quip does not run credit checks or criminal background checks as part of verification. 2Quip does not guarantee the identity, conduct or reliability of any user. 4. RULES FOR EVERYONE You agree not to: • break any law, or post false, misleading, infringing or unlawful content; • list equipment you do not own or have the right to rent, or equipment that is unsafe, subject to an unremedied safety recall, or under a lease or financing agreement that forbids renting it out; • use the Services to find a Marketplace Renter or Owner and then complete that rental off the Services to avoid 2Quip's fees (Section 7.4); • harass, threaten or discriminate against anyone, or use another user's information for anything except the rental, the business relationship it supports, or what that user has agreed to; • scrape, crawl or bulk-copy the Services; probe, attack or bypass their security; reverse engineer them; or put an unreasonable load on them; • send spam, or send marketing messages through the Services without the consent the law requires; • create a new account to get around a suspension, or impersonate any person or business; or • misuse 2Quip's names, logos or domains, including registering confusingly similar domains, handles or ad keywords. Enforcement. We may investigate suspected violations. We may remove content or listings, limit or suspend features, or close accounts. Where reasonable we will tell you why and give you a chance to respond. We may preserve and disclose information where the law requires it, or to protect users, the public or 2Quip. 5. BOOKING AND RENTING EQUIPMENT (RENTERS) 5.1 Booking on the Marketplace A Marketplace booking is a request to the Owner. When you book, we place an authorization hold on your card for the amount shown at checkout. Your card is charged only when the Owner accepts. If the Owner declines or does not respond in time, we release the hold. We remind the Owner during its business hours, and an unanswered request closes within 5 days at most. Your bank controls how quickly a released hold disappears from your statement. Checkout shows everything you will pay before you confirm: the rental, delivery if any, protection (RPP) if any, the 2Quip service fee, any deposit or card hold, and estimated sales tax. 5.2 Bookings with Operators Many Owners are rental businesses (Operators) that also use the Platform. When you book their equipment on the Marketplace, these Terms apply, together with any rental agreement the Operator links on the listing. Later invoices on the same Marketplace order, such as extensions, are part of that booking. 5.3 Your responsibilities • Use. You may use rented equipment for personal or business purposes, including commercial work, unless the listing or the Owner's rental agreement restricts this. Use it only for its intended purpose, by trained and (where required) licensed or certified operators, safely and lawfully. • Inspect. Inspect the equipment at pickup or delivery. Record any existing damage with photos in the app or with the Owner before use. If equipment seems unsafe, do not use it; contact the Owner and us. • Return. Return the equipment on time, at the agreed place, in the same condition apart from normal wear. Request any extension through the Services. Not returning equipment can be a crime in many states. The Owner or 2Quip may report unreturned equipment to law enforcement and may recover it at your expense. • Report incidents. Report damage, theft or accidents to the Owner and to us right away, and within 24 hours report any theft to the police. Cooperate with any investigation or claim. • Charges during the rental. You are responsible for fuel, cleaning, late return, tickets, tolls and similar charges incurred during your rental, as set out in the listing or the Owner's rental agreement. 5.4 Damage, loss and deposits Unless your booking includes protection that covers it, you are responsible for damage to, or loss of, the equipment during your rental, beyond normal wear. You may use your own insurance to pay for this. Damage or loss is handled as follows: • The Owner reports damage within 24 hours after the scheduled end of the rental, with photos and a repair estimate or invoice. • Your share is invoiced to you, with an explanation, and is subject to sales tax where applicable. You may dispute it through the Services. We review disputes using the pickup and return records. • Where the Owner took a security deposit or card hold, it is applied, captured or released according to the Owner's policy shown at booking. A card hold usually lasts no more than about 7 days, so longer rentals may use a refundable deposit instead. Neither 2Quip nor the Owner will take a damage payment from your card without first sending you the invoice. This does not apply to amounts you have authorized to be charged automatically, such as a deposit capture shown at booking or autopay you set up. 5.5 Cancellations and refunds Each listing shows its cancellation policy before you book. If the listing shows no policy, this default applies: cancel at least 24 hours before the rental starts for a full refund; after that, the first day's rental is charged and the rest is refunded. Refunds go back to the original payment method. If an Owner cancels a confirmed booking, you get a full refund, including the 2Quip service fee. 6. LISTING AND RENTING OUT EQUIPMENT (OWNERS) • Your equipment. You list only equipment you own or have the right to rent. Keep it safe, well maintained, compliant with any required inspections, registrations and recalls, and accurately described with real photos. • Location. To list on the Marketplace you must give the street address where the equipment is kept. You may hide the exact address from the public, and we then show an approximate area. • Pricing and availability. You set your prices and availability. Honor the price you list and the bookings you accept. Respond to booking requests promptly. • Hand-over. Make sure the person picking up matches the booking and the verified identity, and confirm they have any licenses or certifications the equipment requires. • Your terms. You may attach your own rental agreement, deposit and cancellation policies. They must be disclosed on the listing or quote, not added at pickup. They may not reduce a Renter's rights under these Terms. • Insurance. Keep any insurance the law requires for your equipment and business. 2Quip is not an insurer, and RPP is not insurance (Section 9). • Other channels. You may also rent your equipment through your own business, website or other channels. You are responsible for avoiding double bookings. • Taxes. You are responsible for your taxes. The Services calculate sales tax on your rentals from the rates and settings you provide. Where the law makes 2Quip a marketplace facilitator, we collect and remit sales tax on Marketplace bookings on your behalf. Otherwise, sales tax you collect is yours to report and pay. 7. FEES 7.1 Renter service fee On Marketplace bookings, Renters pay a 2Quip service fee. It is shown as its own line at checkout and on the invoice. It is currently up to 10% of the rental subtotal and depends on the Owner's plan (10% for Free, 8% for Start-up, 5% for Growth, and none on higher plans). The amount shown at checkout governs. 7.2 Owner marketplace fee Owners pay a marketplace fee on rentals that come through the Marketplace. The rate depends on the Owner's plan, currently Free 10%, Start-up 8%, Growth 5%, and none on Pro or Enterprise. We may agree a different rate with you in writing. The fee applies to the rental subtotal of the booking and to any later charges on the same Marketplace order, such as extensions, extra days or later billing cycles. It does not apply to orders that come from your own customers outside the Marketplace. The renter service fee and the owner marketplace fee are separate, and neither reduces the other. 7.3 Card processing When a card or bank payment is made to you through the Services, we may deduct the payment processing fee from your payout at the rate shown in your Getting Paid settings (currently 2.9% + 30¢ for cards, and 0.8% capped at $5 for bank payments). We give you notice before we start charging this fee or change the rate. 7.4 Payments made outside the Services If you record a payment received by cash, check or another method outside the Services on an order that owes 2Quip fees, those fees remain due. You authorize 2Quip to collect them weekly, after sending you a statement that lists each order. We collect first from your Stripe balance or next payout, and then from the payment method you keep on file for 2Quip. Anything we cannot collect is added to your 2Quip bill. If you refund a Renter on such an order, we credit our share back on your next statement in the same proportion. 7.5 Changes to fees We may change fees with at least 30 days' notice. A change does not affect bookings already confirmed. Platform subscription fees are governed by the MSA and your plan. 8. PAYMENTS Except where Section 17 says otherwise, payments through the Services are processed by Stripe. 2Quip collects payments from Renters and pays Owners through Stripe Connect. 2Quip keeps its fees, RPP charges on 2Quip's program, and the processing fee. The Owner's price and the sales tax on it are paid out to the Owner. Owners: to receive payouts you must open a Stripe connected account and accept the Stripe Connected Account Agreement, including the Stripe Services Agreement. You authorize 2Quip to share your information with Stripe and to manage payouts, holds and refunds on your account as these Terms describe. Payouts may be held for disputes, chargebacks, suspected fraud or amounts you owe 2Quip. You may pause online card payments without closing your Stripe account. Renters: you authorize us to save your payment method for the booking and for amounts you owe under it, as described in Section 5. Business customers on approved credit terms may pay invoices by bank transfer (ACH). Amounts are charged and paid out in exact cents, with no rounding. Unpaid amounts. If you do not pay an amount you owe, we or the Owner may suspend your bookings and pursue collection, including through a collection agency, subject to applicable law. 9. RENTAL PROTECTION PLAN (RPP) RPP is not insurance. It is a damage-waiver product that limits a Renter's responsibility for accidental damage to rented equipment, subject to its terms, deductible and exclusions. Where RPP applies, the booking shows who provides it: • 2Quip's RPP program. 2Quip charges the RPP fee, administers the waiver and handles covered claims under the 2Quip RPP terms. • The Owner's own program. Some Owners run their own protection program and charge their own rate. That program, and any claim under it, is between you and the Owner. A Renter who gives a verified certificate of insurance that includes inland marine (equipment) coverage may be allowed to waive RPP. RPP does not cover liability to other people, misuse, or anything excluded in the RPP terms. 10. MESSAGES, REVIEWS AND COMMUNICATIONS Transactional messages. By giving us a mobile number, you agree to receive transactional text messages about your account, bookings, orders, verification, payments, deliveries and returns, from 2Quip or on behalf of the Operator you rent from. These may be sent using automated technology. Message frequency varies, and message and data rates may apply. Reply STOP to opt out, or HELP for help. Opting out of texts does not stop essential emails. Marketing texts are sent only with your separate consent. Emails. We send transactional emails, and marketing emails you can unsubscribe from at any time. Calls. Calls with 2Quip support may be recorded for quality and training. We tell you at the start of the call. Reviews. After a rental, Renters and Owners may review each other. Reviews must be honest, based on a real rental, and free of personal information, threats and hate speech. We remove reviews that break these rules, but we never restrict or penalize honest reviews, positive or negative. Owners may not offer anything in exchange for a positive review. 11. CONTENT AND INTELLECTUAL PROPERTY The Services, and 2Quip's software, brands and content, belong to 2Quip and its licensors. We give you a limited, revocable, non-transferable license to use them as these Terms allow. You keep ownership of the photos, descriptions, reviews and other content you post. You give 2Quip a worldwide, royalty-free, non-exclusive license to host, display, adapt (for example, resize or translate) and distribute that content to operate and promote the Services. For listing content, this license lasts while the content is on the Services and for a reasonable time after. You confirm you have the rights to what you post. Copyright complaints: send a DMCA notice to support@rentmyequipment.com. We close the accounts of repeat infringers. 12. DISCLAIMERS THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT THE LAW ALLOWS, 2QUIP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. EXCEPT FOR EQUIPMENT THAT RME RENTS RENTS OUT AS OWNER, 2QUIP DOES NOT OWN, INSPECT OR CONTROL LISTED EQUIPMENT AND MAKES NO WARRANTY ABOUT ITS CONDITION, SAFETY, LEGALITY OR SUITABILITY. 2QUIP IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF OWNERS, RENTERS OR THIRD PARTIES. 13. LIMITATION OF LIABILITY TO THE EXTENT THE LAW ALLOWS, 2QUIP WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. 2QUIP'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO 2QUIP IN THE 12 MONTHS BEFORE THE CLAIM AROSE, AND (B) US $100. These limits do not apply to 2Quip's obligation to pay out amounts it has collected for you, to liability for fraud or gross negligence, or to any liability the law does not allow us to limit. The limits for RME Rents rentals are set by the RME Rents Master Rental Agreement. 14. INDEMNITY You will defend and indemnify 2Quip, and its officers, employees and agents, against third-party claims and related costs (including reasonable attorneys' fees) arising from your breach of these Terms, your content, your equipment or listings, or your use of rented equipment. This does not cover claims caused by 2Quip's own breach or negligence. 15. DISPUTES AND ARBITRATION PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION AND WAIVES CLASS ACTIONS AND JURY TRIALS. • Talk to us first. Before starting a claim, email a notice to noticeofdispute@rentmyequipment.com with your name, contact details, a description of the dispute and the relief you want. We will try to resolve it within 30 days. • Binding arbitration. If we cannot resolve it, you and 2Quip agree that any dispute about the Services or these Terms will be resolved by binding individual arbitration under the Federal Arbitration Act. The arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules or, for business users, its Commercial Arbitration Rules. For consumers, 2Quip pays all AAA fees beyond the consumer filing fee. Hearings take place in the county where you live or by video, or on written submissions for claims under $10,000. • Exceptions. Either party may bring an individual claim in small claims court, or seek a court order to stop infringement of intellectual property. • No class actions. Claims may be brought only individually, not as a class, collective or representative action. If this waiver is found unenforceable for a claim, that claim goes to court, not arbitration. • 30-day opt-out. You may opt out of arbitration by emailing noticeofdispute@rentmyequipment.com within 30 days after you first accept these Terms. • Courts. Any claim not subject to arbitration will be heard in the state or federal courts for Miami County, Kansas, and the parties consent to their jurisdiction. Kansas law governs these Terms, without regard to conflict-of-law rules. • Changes. If we change this section, the change applies only to disputes that arise after the change. You may reject the change by emailing us within 30 days. Disputes between Owners and Renters about a rental are between them. We may help resolve them but are not required to. 16. CHANGES, SUSPENSION AND TERMINATION Changes to these Terms. We will post each new version with its effective date. For material changes we give at least 30 days' notice by email or in the app, and ask you to accept the new version the next time you sign in. Accepting is quick and does not interrupt bookings in progress. Continuing to use the Services after the effective date also means you accept it. Ending the relationship. You may close your account at any time, after open rentals and amounts owed are settled. We may suspend or close accounts as described in Section 4, or if required by law or by our payment providers. Sections that by their nature should survive will survive, including fees owed, content licenses, disclaimers, limits of liability, indemnity and disputes. 17. USING THE SERVICES OUTSIDE THE UNITED STATES The Services launched in the United States and are expanding to other countries. Where you use them outside the United States, this section applies along with the rest of these Terms. • What is available may differ by country. Features, fees, payment methods, identity verification, RPP and messaging may differ or be unavailable in your country. Any country-specific terms shown at sign-up, on a listing or at checkout add to these Terms, and they control for that country if there is a conflict. • Currency. Prices are shown and charged in the currency of the listing or the Operator's account. If your card or bank uses a different currency, your provider sets the exchange rate and any fees. • Local payment processors. In some countries an Operator may take payments through a local processor it chooses instead of Stripe (for example, WiPay in Jamaica). That processor's terms govern those payments, and 2Quip does not hold or transfer the money. Marketplace fees, the renter service fee and 2Quip's RPP apply only where 2Quip facilitates the payment, as shown at checkout. • Local law and taxes. Owners are responsible for following the laws where their equipment is rented, including licensing, equipment safety and operator certification rules, insurance, consumer protection, and taxes such as VAT, GST or GCT. The Services calculate tax from the rates and settings you provide. • Your local rights. Nothing in these Terms removes rights you have under the mandatory consumer, data protection or other laws of your country. Where those laws do not allow a provision of these Terms, including the arbitration and class-action waiver in Section 15, that provision applies only as far as the law allows. Consumers may also bring claims in the courts where they live, where local law gives them that right. • Data transfers. 2Quip is based in the United States and processes data there and wherever our providers operate, as described in our Privacy Policy. • Sanctions and export. You may not use the Services if you are in, or ordinarily resident in, a country or region subject to comprehensive U.S. sanctions, or if you are on a U.S. government restricted-party list. You may not use the Services to rent or move equipment in breach of export-control laws. • Language. We may provide translations. If a translation conflicts with the English version, the English version controls, unless local law requires otherwise. 18. GENERAL • Entire agreement. These Terms, the Privacy Policy and the other documents referenced here are the whole agreement on their subject. • Assignment. You may not assign these Terms without our consent. We may assign them in a merger, acquisition or sale of assets. • Severability and waiver. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it. • Relationship. Users are independent of 2Quip. No agency, partnership or employment relationship is created. • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control. • Notices. We send notices to the email address on your account. You send notices to the addresses below. • California users. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210. 19. CONTACT 2Quip Corp., 29085 S. Rogers Rd., Louisburg, KS 66053 · support@rentmyequipment.com · (805) 660-9145